Ever tried to do an upgrade at MTN? Don't, unless you want a heart attack!

If I can give a zero or minus rating, I would do so? What has happened to our once beautiful country? Service levels are down the drain. It is truly so sad! We can't even complain about service, as it doesn't exist!!!

My contract I've had with MTN for 20 plus years now seem to be a problem. It expired on 11 May 2023 and as the usual practice, they start pestering you with calls to upgrade. Initially I said to them that there is still an amount outstanding for the device and I'm not prepared to pay a lump sum in just so they could do the upgrade (if only I knew...). This started in March 2023. Every second or third day I had a call from Mondo or an MTN call centre agent. So towards the middle of April I've decided to tackle this task of upgrading and finding the right package etc. To my detriment, there is now a block on my finances at MTN as there is documentation regarding ***** on my file. None of the previous hundreds that called mentioned this to me. During my previous upgrade 2 years ago. it was mentioned that there is a query re. ***** and they require the letter and a ***** clearance letter from the SAFPS was duly submitted to them, problem resolved and contract updated.

This time around is now a serious problem. When I initially took my contract out with MTN around 1998, my surname was Brettenny. It was changed briefly to Jenkins (also changed the records with MTN) and then it was changed back to Brettenny. I submitted my updated ID and updated ***** clearance letter to them, but it seems nobody is really interested to upload it to where it matters. The clearance letter was obtained in 2001 when my handbag was ******, and my ID was reported at the SA ***** Prevention. In the 22 years that I've had my contract and same number with MTN, it has never been a problem to upgrade every 2 years.

This year unfortunately is a different story as MTN has now joined the SAFPS program and obviously never received training on how to handle a client that experienced theft in South Africa. For 2 months now I want to upgrade and nobody, and when I say nobody, I mean nobody can get it right to upgrade my contract. Someone has changed my credit with MTN to ZERO due to this ***** clearance letter and seems nobody knows what to do from here. My contract has now expired and I'm waiting with bated breath on the next Chapter of the MTN Saga: Confusion Reigns - Let me transfer you. Of course, you then get cut off or you are transferred to the wrong department and then they cut you off. Please, anybody with some authority, please help resolve this issue once and for all, otherwise you will be losing a loyal customer of over 20+ years.

I've now begged Lalisha Ragunandan to help me as she was willing to once before. To no avail. Now I had another hopeful, Kimeshan Naidoo, where I really thought. THIS IS IT! WE'RE DOING THIS! only to never hear from him again. Please can someone help. I can't even renew a contract with 5 minutes on. I mean seriously???