EVEN MORE WORSE SERVICE AND LIES AS A MONTH AGO!!!!!!!!

<p>Good Morning Marc,</p> <p>Trust all is well!</p> <p>You've said should I need any assistance, that you would assist me!</p> <p>I've send you a mail yesterday, wanted your number, though a call is more personal, but you didn't reply!</p> <p>Herewith my grievance AGAIN!!!!!</p> <p>I've upgraded on Friday the 2th of February 2017 at MTN Fleurdal, Samantha assisted me, very well and very good and sufficiently!</p> <p>When I upgraded, she inform me, that if I upgraded on a Friday, that I will receive 10 000 MTN - MTN minutes + 50 Gig Data for 24 months + a once off 30 Gig!</p> <p>She further inform me that it may take 5 - 7 working days and should it not be loaded, to follow up with Call Centre!</p> <p>So ask, so done!</p> <p>7 February @ 10:00, I phoned the Call Centre to find out that there is nothing done yet! Again on 9 February @ 11:58, <br />10 February @ 9:44, <br />10 February @ 9:58, <br />10 February @ 10:13, Glenda Billings informed me, that I'm not eligible for the special, she needs my contract, I then phoned Samantha, to get a copy of my contract and also a photo of the Deals Book, where it shows, if you upgrade or open a new contract, that you are eligible for the special! <br />10 February @ 10:25, I phoned Glenda to make sure she received my mail, she informed me that the quality was not good to resend a better copy!</p> <p>11 February @ 10:25 I contacted Samantha to make me copies of all! I drove from our farm especially to collect the copies. When I got to Samantha, she informed me that a email were send to her informing that I do not qualify for the special! I informed her that in the Deals Booklet is the special, Black on Yellow, so I'll take it up with Call Centre!</p> <p>11 February @ 11:00 I phoned the Call Centre, left a message for Glenda to contact me, again at 11:24 and 11:35, after sending her a email again!</p> <p>13 February @ 10:25, I phoned the Call Centre, Glenda were busy so Yolelwa Dzanibe, insisted to assist me, I informed her of my grievance and she ask to resend the email to both her and Glenda!</p> <p>14 February, Yolelwa, informed me via email that she has opened a case and the turnabout time is 24 - 48 hours!</p> <p>15 February @ 08:12 I follow up with the Call Centre, they informed me that they were still in their turnaround time!</p> <p>17 February I followed up at 08:50, 10:59 and at 11:28, they informed me that the query were send to a supervisor and that my special will be loaded by the end of the day!</p> <p>I've checked my data and airtime this morning and nothing yet!</p> <p>So before I go to the means of Hello Peter and the Consumer, I take you up on the offer to please assist me!</p> <p>Thanking you for your quick response in the matter and please send me a mail back to inform me if you've received my email!</p> <p>Regards</p> <p>Elsjè <br /> ********** 700</p> <p> </p> <p>ANSWER TO ME, THEY DON'T HAVE THIS SPECIAL!!!!!!!</p> <p> </p> <p>WHO IS A **** NOW ME????? </p>