Even more pathetic service

Pathetic Service The service is "I have no words for it" It starts all nice someone contacts you to say your hello Mr...... Takes all these instructions for delivery(So you get the idea wow you cant get this wrong with all this info regarding time place special instructions regarding the reception). I even ask will the driver call to advise delivery will be made soon. They reply "Yes Mr Charles they do!" So Friday comes no phone call no delivery. Some one calls me back with this great apology about how they will reschedule and the driver will definitely call before delivery. Again no delivery is made. So I decide I will contact DSV to see what is going on only to be told delivery has been attempted a number of times and the driver is marking it as MISSED APPOINTMENT. So asked can I make arrangement's now to have it sent to the mtn store rather because my faith in you guys is sadly non existent. "No sir the package is now locked". Ok who can I speak to to have it unlocked. "Well you can speak to the DBN branch" Ok cool put me through. Candice answers asked me for my ID number(Which I have given to a few people by now) guess she saw my package is "locked" because she dropped the call right there :( 

Official business reply

Good Day,

We sincerely apologize for level of service that you have received and for the inconvenience caused.

We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.

Kind Regards,

DSV Management

 27 Feb 2018, 15:37 3 days ago

Official private business reply

Dear Client,

Once again, we would like to apologise for the level of service that you have received from our staff.

In order for us to investigate further we need you to please assist us with either your order number or your ID number.

We no longer have access to this details from the Hello Peter site, but once we have received the details from you, we will get in contact with you immediately.

Kind regards,

DSV Management

 27 Feb 2018, 15:41 3 days ago

 27 Feb 2018, 16:28 3 days ago

DevonMark: Dear Client, DSV has received your MTN order and will be contacting you soon for a delivery appointment. Reference: ********** 6_ **********

Official private business reply

Hi Devon,

The Hello Peter site blocks out your details if you reply publicly and not privately, see below:

DevonMark: Dear Client, DSV has received your MTN order and will be contacting you soon for a delivery appointment. Reference: ********** 6_ **********

Please tick the box that says "post a private reply" just below your post when responding to me.

Apologies for the inconvenience, once again.

Kind regards,

Dsv Management

DSV Management

 27 Feb 2018, 17:19 3 days ago

 27 Feb 2018, 17:56 3 days ago

DevonMark: privately Dear Client, DSV has received your MTN order and will be contacting you soon for a delivery appointment. Reference: ********** 6_ **********

Ok so after aaaaaaaaaaaall that they finally delivery and I think its a happy ending :( Only to call mtn and be told its a separate line and the number has to be different but I specifically asked the lady who sold me the product(89 rand for 4 gigs day/night) can I keep my number as I do not want another number I want the data on my existing number. Even with that I say lets activate this sim/number and see where we go from there. The consultant says call tomorrow activation dep only open 8 till 5. I call the next day and I am told we can activate but waiting period 2 hours. Fine I call a like 7 in the evening and I am told oh no its some times 2 to 24 hours. I call a few moments ago and its not active(Or the consultant doesn't know what his doing) But all said and done a night mare from delivery right up to now no data no number :(