1 reviews | Active since Jun 2016
Even more ****ed off
<p>So... My new contract phone... I was told Friday latest.. Course of the day I get told sorry sat lunch time... Fast forward to Sa****ay (30 minutes ago) I call them to say I'm on my way to fetch phone and surprise surprise "sorry it's not ready". Yesterday the delivery person had an accident. Hmmmm. Now I'm told Monday for definite. I'm sorry but this is bull**** to say the least. I was assured they had stock before I app****. I got approved. Then got a run around. This happened to me last year too but then I cancelled and walked away. I'm not going to cancel this time. Mtn must back up their promises!! </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Best regards,
Tbh that's what you said 4 days ago when I first put my complaint up. Very much doubt you even looked into it
Tbh that's what you said 4 days ago when I first put my complaint up. Very much doubt you even looked into it