jvdm
johan van der merwe
1 reviews | Active since Apr 2013
04 Aug 2023, 13:15
Even dead people are not immune to MTN incompetence
My father passed away early November 2022. He had an MTN mobile account. My mother and myself went to MTN in George with all the required paper work (death certificate etc.) to inform them and close the account. This was completed while we were there. It is now 9 months later and I received a letter from a debt agency , csssolutions , that my fathers account is in arrears and has been handed over to the debt agency. Really ???
Helpful (0)
Replies (1)0
Replies (1)jvdm
johan van der merwe's updateReviewer Update
04 Aug 2023, 15:48Just as an add on , MTN advises on this site that:
"While we are listed as a "company that responds" on Hello Peter, we recommend the below online channels for prioritized experience"
Firstly , you don't respond. Lets just gets that out.
Secondly ,
I tried to email them on <***> as advised on their website multiple times but getting the error "SMTP server error" for their SMTP server.
It just absolutely blows my mind that a company can be this utterly *********** and with all the negative reviews seems to have the attitude of "you can complain , but we don not care".
"While we are listed as a "company that responds" on Hello Peter, we recommend the below online channels for prioritized experience"
Firstly , you don't respond. Lets just gets that out.
Secondly ,
I tried to email them on <***> as advised on their website multiple times but getting the error "SMTP server error" for their SMTP server.
It just absolutely blows my mind that a company can be this utterly *********** and with all the negative reviews seems to have the attitude of "you can complain , but we don not care".
jvdm
johan van der merwe's update04 Aug 2023, 15:48
Reviewer Update
Just as an add on , MTN advises on this site that:
"While we are listed as a "company that responds" on Hello Peter, we recommend the below online channels for prioritized experience"
Firstly , you don't respond. Lets just gets that out.
Secondly ,
I tried to email them on <***> as advised on their website multiple times but getting the error "SMTP server error" for their SMTP server.
It just absolutely blows my mind that a company can be this utterly *********** and with all the negative reviews seems to have the attitude of "you can complain , but we don not care".
"While we are listed as a "company that responds" on Hello Peter, we recommend the below online channels for prioritized experience"
Firstly , you don't respond. Lets just gets that out.
Secondly ,
I tried to email them on <***> as advised on their website multiple times but getting the error "SMTP server error" for their SMTP server.
It just absolutely blows my mind that a company can be this utterly *********** and with all the negative reviews seems to have the attitude of "you can complain , but we don not care".