Even after initial review, still no delivery, it's been exactly 4 weeks now.

I was contacted by a person on Friday, 18th of August, she said that she'll escalate the matter of my initial review to the supervisor of MTN direct. With high hopes that I will receive my upgrade within the following week, nothing came of the review nor any part of MTN. I have contacted MTN daily since the 18th again, but to no avail. The courier company, DSV, keeps saying that they have only received that "data file", no package as yet, even though MTN has said that they have handed over the package to the courier. Joshua (REF: ********** 25) was kind enough to send an email to the relevant persons for this matter, but nothing happened after that. Yesterday, 28 August, I spoke to Gregory, he said he will call me back after 14:00 of 15:00, but nothing of this sort happened. At the moment it seems that the package is lost and no-one can confirm or deny. I want to speak to someone that can really do something about the matter, as even the person who contacted me from the initial hellopeter review didn't seem to find a way to help me. I have wasted hours upon hours just trying to get reliable information of my package. I don't want to cancel my MTN services, but this is the last upgrade from them, I will surely resort to cancelling the MTN subscription and seek greener pastures elsewhere.