1 reviews | Active since Nov 2016
Evaporating DATA!!
<p>I am sick and tired of MTN and their data that lasts a minute, LITERALLY!! I bought 1GB data on the 14/11/2016 and todays date is the 17/11/2016 and guess what my data is gone!!! I call the customer care centre and they tell me "We dont know what the problem is, its just gone. We cannot help you. Please recharge". ***??! Every single week i am topping up my data because the BIT i get from my contract barely lasts a day. So i have to constantly spend extra even though i am already spending a fortune on the contract itself! I cannot wait for my contract to end beginning of next year so i can port my MTN number to VODACOM or CELL C! </p>
Good day Palesa,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
Kindly note our records show that you purchased a 500MB data bundle on the 2016-11-14 and you you got a promotional 500MB for Night-Express (Data to be used between 00:00 - 05:59)
To date you have used approximately 3.31GB, we can provide you with an itemised bill of your usage after the current bill closes on the 2016-12-01.
We trust that you find the above in order.
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,
Good day Palesa,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
Kindly note our records show that you purchased a 500MB data bundle on the 2016-11-14 and you you got a promotional 500MB for Night-Express (Data to be used between 00:00 - 05:59)
To date you have used approximately 3.31GB, we can provide you with an itemised bill of your usage after the current bill closes on the 2016-12-01.
We trust that you find the above in order.
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,
Please!!!! Do not post nonsense when you do not have facts. First of all how do you know how much i purchased when you have no information of mine. Where and how did you get this false information? This is just your disgusting way of perceiving that your customers are wrong. I have not purchased 500mb in months. I always buy 1gb. So where is your information coming from? MTN is **************** so your bossess can have fancy holidays with our money! Please do not respond until you have the correct information.
Please!!!! Do not post nonsense when you do not have facts. First of all how do you know how much i purchased when you have no information of mine. Where and how did you get this false information? This is just your disgusting way of perceiving that your customers are wrong. I have not purchased 500mb in months. I always buy 1gb. So where is your information coming from? MTN is **************** so your bossess can have fancy holidays with our money! Please do not respond until you have the correct information.