Ethical behavour

I am so disappointed by ***. as i contacted MTN telling them i didnt know i had cellphone insurance and i asked may i claim as my phone was damaged and when it stopped working i discharged it. i sent them the claim form and they requested an affidavit stating that i disposed of.the phone which i obtained from police station then they requested an Ob number and the police have another affidavit stating they cant issue an ob or case number and they cant blacklist the phone because it was not ****** or lost. Now mtn is saying i must change my claim form to state.lost and i am refusing to do so because it is ********* and i will not say it is lost to suit their administrative.process. This is *********ly behaviour from MTN. my [Ticket ID: 918561] Fwd: insurance claim [#***. i am disgusted.ny MTN requesting me to change my claim form.