ETF [#***8] Bad Service Resulting in loss of money

Good Day I would like to lodge a complaint. About 4 weeks ago I have e-mail mtn customer service for my early termination settlement amounts, and i received a notification that it should be dealt with within 2 working days!!!!! Ever since i have given all my information to the person helping me more than once, and all I get is Nothing! I have ported my contracts to Cell C, through a buy out, and because of MTN South Africa not doing their work, Cell C will no longer give me the money to settle my MTN contracts! So if MTN does not reply to me within this day with my settlement amounts, I refuse to pay them and I have all relevant documents and E-mails to state my case! I am more than disapointed with MTN South Africa, Lets see if anybody gets back to me ***