eSIM, *********** staff

I went to MTN in centurion a week ago to activate my eSIM, the consultant linked my eSIM to my phone but my purpose of getting the eSIM was to connect it to my iwatch, a week later, having visited 2 MTN offices at mall of the North Polokwane, the office at lifestyle centre Tzaneen, and the MTN at Tzaneen crossing, I’m still stuck with an iwatch that is not connected to my iPhone. How can they introduce a service their team is not able to assist with, I have already been charged for this service that isn’t even meeting my requirements. This is so disappointing. I’m going to cancel this as soon as I get a chance because I will not continue paying for a product that isn’t functional!