Esim service not working

MTN esim is again not working. MTN need to train their employees at the franchise stores and their MTN direct stores. They openly admit that they do not know how to activate the esim on my Samsung Galaxy watch 4 LTE. The network for cellphones is great but customer service is non-existent. I went to the following stores: Melrose Arch, Rosebank and finally Sandton City that assisted me. Now I find out that the network can't support esim again. Why advertise esim when you can't support it. You guys are useless. And I'm paying for monthly subscription with no service. Wake up MTN. Julie slaap..