eSim request for the 100th time.

Quiet disappointed with the service from the eSim department of MTN, I received a new contract with MTN two weeks ago and requested for the number to be converted to an esim together with my old MTN number which was already an esim just from my old phone, I have been taken from pillar to post for two whole weeks when their SLA is 24 hours, it has been over 72 hours and I am being bounced off from one person to the next from Sabi Abrinah Nong, Kethiwe Mafuna to Valerie Exford with no resolution whatsover.