eSIM portal down for 4 days and counting, helpdesk unable to help me either

Trying to set up an eSim on my Apple Watch and their SSO portal is not functional for retrieving your username/password. It's been down for 4 days so far. I tried calling the MTN 135 help-desk and they can't help me out with a QR code apparently. MTN, could you kindly get your IT dept. to sort out the portal, so I can sort out service on my watch? 4 days for a consumer facing portal seems like a little much...