Esim..... no joy after more than 20 days!

while Elon Musk is going to send people in space, MTN is not able to activate an esim. firstly i went to MTN Morningside and i got told they will activate because the system had a problem. then the MTN Business asks me what is the sim card... they should know! after 20 days and several hours on the phone, emails and 3 times to the shop the esim is not active. funny enough on MTN website you will find: "You simply activate the eSIM with your account profile and you are ready to enjoy all the services you normally would with a physical SIM."