eSIM activation, non existent service!

Good day,

I am at my wits end with MTN, not knowing where to go what to do, who to speak to. I have been trying to activate the eSIM service on my apple watch for 10 weeks now, since 26 Feb 2021, and to date no luck.

The day i initially tried, it took 5 days to "activate" when calling the call center they told me that there was an error/ block due to some rica which needs to be cleared by the tech team, this took 5 days to clear.

Nothing was active thereafter, when i tried activating again, it told me i already have an data plan on my number. I went into a store sometime in March, only for them to call the same contact center who then advised the escalations dept is closed, all this just to attempt to remove the service.

I have called in access of 15 times to the call center, i am told stories such as, my system is slow, i will call you back, no call back, you need a new sim card, your profile has a block and needs to be cleared by the tech team, to email me and i will advise when this is cleared, 3 weeks later nothing.

I continually try to activate the service, i am either shown a message stating i already have a data plan linked to my number or we are processing your request, should it take longer than 1 hour call customer care, and well no surprises as to what answers i receive there.

Secondly, when accepting the terms on the first attempt, I stated that the service costs R25 pm, but the first 6 months would be free, needless to say my bill dated 17 March 2021, i was charged the full R25 as well as a pro rata fee, and I was charged again R25 on my April 2021 bill. So not only was I charged when i am meant to have 6 months free, i am charged for a service i cannot use, as its taking over 10 weeks to activate and still counting.

I have emailed customer care, i have emailed the complaints department, i have sent emails to icasa and nothing is done!!

How difficult is it to have a service activated in the proper manner, and how does can you not have a self help option to deactivate the service, i need to call then it needs to be escalated and then the block needs to be removed not by the agent but the tech team whom take days to sort out the issue.

This is utter nonsense and is so appauling! I am literally considering porting my number once my contract expires in a few months because of this issue and *********** level of non existent service i have received, after being with MTN for over 12 years!

Sort out your issues!!!