ESCALATION!!!!!

Good day,

On the 20th December 2022, I Maheshwarie Naidu called the retentions team, to cancel two contracts. I spoke to Suraksha.

She cancelled my data contract and then proceeded with upgrading two other contracts. Since then I have had issues with data on both numbers..

I have called retentions desk and spoke to Su on Friday the 23rd December 2022, of which she told me she is aware of the contract issue and is waiting for her manager and will call me back by 12pm the same day, to date I have not received a call from her.

This service is absolutely disgusting, Being a long standing customer of MTN I am in total disbelief of how terrible your customer service is. Both contacts need to now be CANCELLED as I am still within the cooling off period.

Kind Regards,

Maheshwarie Naidu