mM
makgotso M
1 reviews | Active since Nov 2015
17 Nov 2015, 20:02
ESCALATED PREMIUMS AND MISSING AIRTIME
I've sent my complaints through to mtn's customer care a month ago even today they haven't attended to my complaints. I've received these two references, Req:*** and Req:***.In June this year my premiums increased by R20. 00 without any correspondence, apparently mtn has the right to do so when ever it feels like it . Isn't it that the 24 months premiums are fixed to settle the debt I have. Whilst having airtime when trying to make outgoing calls ill hear that voice saying I've reached my call limit I must please recharge my account . Just before my data is depleted my airtime will be used to access the Internet( I'm on a data bundle contract).
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MTN South Africa's replyOfficial
18 Nov 2015, 14:18Hello emakgotso,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused.
Kindly note that MTN indeed has a right to review the service fees and this is noted on the Terms and Conditions of your subscriber agreement. Please be advised that this is not an increase in the value of the device but the service fees.
When using the internet please check the type of a data bundle you still have available to avoid charges on your airtime. Your package includes both the Volume bundle (can be used anytime of the day or night) and Night Express bundle (can only be used between 12:00am and 06:00am).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused.
Kindly note that MTN indeed has a right to review the service fees and this is noted on the Terms and Conditions of your subscriber agreement. Please be advised that this is not an increase in the value of the device but the service fees.
When using the internet please check the type of a data bundle you still have available to avoid charges on your airtime. Your package includes both the Volume bundle (can be used anytime of the day or night) and Night Express bundle (can only be used between 12:00am and 06:00am).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
MTN South Africa's reply18 Nov 2015, 14:18
Official
Hello emakgotso,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused.
Kindly note that MTN indeed has a right to review the service fees and this is noted on the Terms and Conditions of your subscriber agreement. Please be advised that this is not an increase in the value of the device but the service fees.
When using the internet please check the type of a data bundle you still have available to avoid charges on your airtime. Your package includes both the Volume bundle (can be used anytime of the day or night) and Night Express bundle (can only be used between 12:00am and 06:00am).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused.
Kindly note that MTN indeed has a right to review the service fees and this is noted on the Terms and Conditions of your subscriber agreement. Please be advised that this is not an increase in the value of the device but the service fees.
When using the internet please check the type of a data bundle you still have available to avoid charges on your airtime. Your package includes both the Volume bundle (can be used anytime of the day or night) and Night Express bundle (can only be used between 12:00am and 06:00am).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,