AS
Andre S
1 reviews | Active since Apr 2009
03 Sept 2015, 17:50
Escalated Data Costs since Feb 2015
My account, which had an average bill spend of +/- R750pm (highest being R1 500 over Xmas 2014) has not doubled, not even trebled but quadrupled since Feb 2015. Calls to the call center proved to be a fruitless exercise, and then MTN workers went on strike. My \supposed"credit limit is R4 350 but yet my outstanding amount due currently is over R9 000"
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MTN South Africa's replyOfficial
04 Sept 2015, 11:34Hello ***,
We are truly sorry for any inconvenience caused.
We have now perused your account and see that the amount of R8154.80 is an arrears amount for multiple months. Your credit limit of R4350.00 will only come into effect if the invoice for that particular month is for that amount or exceeded the amount due to data charges being downloaded late from the network.
We've now logged a billing query for our Billing Department to investigate and validate the usage for the past 6 months. The reference number for the request logged is REQ:***. Please allow 7 to 14 working days resolution.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We have now perused your account and see that the amount of R8154.80 is an arrears amount for multiple months. Your credit limit of R4350.00 will only come into effect if the invoice for that particular month is for that amount or exceeded the amount due to data charges being downloaded late from the network.
We've now logged a billing query for our Billing Department to investigate and validate the usage for the past 6 months. The reference number for the request logged is REQ:***. Please allow 7 to 14 working days resolution.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply04 Sept 2015, 11:34
Official
Hello ***,
We are truly sorry for any inconvenience caused.
We have now perused your account and see that the amount of R8154.80 is an arrears amount for multiple months. Your credit limit of R4350.00 will only come into effect if the invoice for that particular month is for that amount or exceeded the amount due to data charges being downloaded late from the network.
We've now logged a billing query for our Billing Department to investigate and validate the usage for the past 6 months. The reference number for the request logged is REQ:***. Please allow 7 to 14 working days resolution.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We have now perused your account and see that the amount of R8154.80 is an arrears amount for multiple months. Your credit limit of R4350.00 will only come into effect if the invoice for that particular month is for that amount or exceeded the amount due to data charges being downloaded late from the network.
We've now logged a billing query for our Billing Department to investigate and validate the usage for the past 6 months. The reference number for the request logged is REQ:***. Please allow 7 to 14 working days resolution.
Regards
Tim
MTN Complaints Management Team: REQ:***