ESCALATE Ticket : RITM*** - NEW iphone contract but NO DATA!!!!

I need to escalate this ticket: RITM***. Because I am unable to use any of my data that comes with the contract, making the phone useless outside of my home.

Originally, the guy told me that for some reason, the MTN Prime contract (2GB and calls) couldn't able to be sorted when I took the phone. So he logged a ticket for the relevant MTN team to call me and fix it.

On my MTN app, I only see promotional data. The 2GB expires in March. I'm supposed to get 2 GB every month. Also, I can't even use this data.

I took out a contract. Got my number ported to Mtn, but I think something went wrong here because the second Mtn sim card I received was supposed to be my 072 number with my MTN prime contract. But instead, the first SIM card I got with my new MTN number, when I first got my phone, became the 072 number, but it does not have the contract I signed up for.

PLEASE, can we escalate this immediately!!!!!!!!!!!!!