JW
Joe W
1 reviews | Active since Mar 2014
19 Mar 2016, 10:03
Errors
Eventhough having an airtime balance exceeding a data bundle the network keeps replying \insufficient airtime balance\" this happens over public holidays and long weekends, Such as Christmas day, this is a huge and expensive problem, and normally getting told to reboot the handset, which I do, There is NO accountability for these errors whilst running at out of bundle rates, I am also intending to refer this issue to relevent authorities, Enough now! <br> "
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MTN South Africa's replyOfficial
24 Mar 2016, 12:54Hello Joe Van Wyk,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
kindly be advised that when you get such error please turn the flight mode off and on again, this helps to minimize the impact of the error.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
kindly be advised that when you get such error please turn the flight mode off and on again, this helps to minimize the impact of the error.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply24 Mar 2016, 12:54
Official
Hello Joe Van Wyk,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
kindly be advised that when you get such error please turn the flight mode off and on again, this helps to minimize the impact of the error.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
kindly be advised that when you get such error please turn the flight mode off and on again, this helps to minimize the impact of the error.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,