Error was done by consultant. MTN did nothing to help me. KNow I was hand over to legal

<p>Customer Care ********** />06/07/2015<br /> <br /> <br />to me <br /> <br /> Dear Valued Customer,</p> <p>Thank you for your continued support.</p> <p>This email serves as acknowledgement of your request. Please retain your reference number found in the subject line for future tracking purposes.</p> <p>We will endeavour to have your query resolved and provide feedback as soon as possible. In the event that you have not received feedback or your request is deemed as an emergency, you may contact us by dialling 808 (free from any MTN contract cellphone number) or +2783 1 808 from any other service provider (calls are charged at standard cellular rates).</p> <p>Try our Self Service website MTN Active on: https://mycontract.mtn.co.za/ landing/landing.htm or our myMTNza Contract App now available on Android, iOS, Blackberry and Windows where you can now do the following:</p> <p>• Check your Balances</p> <p>• Make Account Payments</p> <p>• Manage your Value Added Services</p> <p>• and much more</p> <p>Other Useful links:</p> <p>Prepaid Support: ********** <p>Account Suspensions or proof of payments: Email: ********** <p>Roaming tips: http://www.mtn.co.za/Travel/ Pages/MTNRoaming.aspx</p> <p>MTN Packages: https://www.mtn.co.za/ everyday_services/useful_ extras/Pages/YelloTrader.aspx</p> <p>Kind Regards,</p> <p>MTN Customer Care</p> <p> </p> <p><br />----- Mario Swartz Wrote -----<br />To Whom it may concern</p> <p>Firstly I am very unhappy the way I was treated by the in-store consultants and the telephonic consultant</p> <p>I down grated from an open line which I had for years.<br />So I would like to have it as an top up, (so when my 2gig data is finish than I need to to it up. <br />I explained to the consultant on the 09-04-2015. He said to me that he will cap it. Is exactly the same as an top up.<br />I was surprised that my 30 June debit order was R2800. I went back on the 01-07-2015 to the same person, And when he looked at the line he said that it was not caped and he capped it only than. <br />However he said that he did caped it on the 09-04-2015. And that we would come back to me. And that my current usage for end of July Already stood on 7 or 9 gig already.<br />I explain to him that I am using this line and when the 2 gig was done it stopped me from down loading.<br />Later that night After 2 hours of holding on for customer care. I spoke to Tebo or an Themba he gave me an reff number for the call Reff# ********** 67. Which he was very rude to me. <br />I feel offended in this regard as I tried to explain to him. He said to me that I need to sort it out with that consultant as he did not capped it on the 09-04-2015 and only on the 01-07-2015 he capped it so I must pay for what I have used.<br />I than tried to explain to him that have have put in different sim cards in the wifi as my data was done.<br />Maybe their might be a problem on your sight. I must pay and get my money from the consultant back.<br />Firstly I dont work for MTN and I did not sign the contract at the consultants home after hours, he was onduty, representing your Company and your images. So now I need to run around after MTN and going to the store to get feedback.<br />What I have done is. I have reversed the debit order, and took my money back. You can even block the simcard as it is not in use, until we sort my account out. I went to the consultant at Goldfields Mall, spoke to Alicia. And I have told her what I have done. So I am more than willing to pay my monthly subscription manually. Even she from last did not contact me in any way, I need to use my petrol and time, while I am on leave and leave my children all alone from the age between 7 and 3 years to sort this out<br />If MTN would debit my account at the end of July more than my subscription than I will go the social media and make a big thing out of this. In other words the ****** is on me now to sort this out.......<br />The consulting is telling me that there was a system glide and that he have done it on the 09-04-2015. So between the two of them it is a he said she said thing now I am in the middle<br />Here are my details Account number A ********** simcard number ********** 498. This was an open line for years and I never overspend on it. If you could look in to my history. So something is wrong and I don't get the support from the store to help me out. after a mess that they done. </p> <p><br />I have been a loyal customer for over then years and I never experienced thing like this, and being offend in such a way.</p> <p><br />Please contact me at ********** 199 (Home) or on ********** 202 (my wife's number)</p> <p><br />Regards.</p> <p> </p> <p>On the above story that I have send on the 06-07-2015. I received an autoreply from Mtn as per above, they never contacted me in amy way only VVM and excalibur to get the 15k. I cant even open a loan or any other accounts, Some one told the consultant to resign with two weeks. The consultant ven told me that he have made a simi**** mistake to a customer worths R28000.00. Maverick Telecommunications did not want to axcept the call. Even the previous reginal Lincol that past away did try to help me, The current reginal manager Andries de Bryn said the was not aware of this incident and that he won't except the call.</p> <p>I have phone in to MTN customer care and even they said that the store must just except the call, but they said that they won't.</p> <p>There is and extra R6000.00 that the consultant made a mistake on his side that hhe did not cap the line. I paid my normal install mants up to end of Octber or November 2015.</p> <p>Than I contacked them and said they they must please sort it out for me, I did not use the contranct sims after those dates. in January or February one line expired 2016. And I only had The one liine left that expired in April 2017. In which I did not pay or used that simcard.</p> <p>I explained to VVM that I dont want to closed my account, they must just sort it out for me, Them I am more than willing to pay my installment back in exchange that they will give than all my data back as well.</p> <p>Even on my credit profile MTn have block me. I feel that I was treated very unfair. And thet this matter was with MTN and they even fail to help mme and had to give it to VVM and Excalibur.</p> <p> </p> <p>Regards</p> <p>Mario</p>