Error on Billing - Now Handed Over to Attorneys

On 17 April 2015 I paid up my arrears.<br> 20 April 2015 my closing balance was R0.00<br> On my May opening balance my account showed R725<br> How is this possible?<br> <br> I queried with MTN via email on the 25th of June when my email statement came back and still reflected this error, as it is impossible to get through to their call centre. I have still not received any feedback from them.<br> <br> I paid my installment for June on the 29th of June 2015.<br> <br> Then on Wednesday, 8 July 2015, I received an email from Norlam Attorneys advising me that my account has been handed over for a total of R9405.20.<br> <br> On calling them, they advised me that the amount is for arrears as well as a CANCELLATION FEE. I have not ONCE requested a cancellation, so WHY HAS MY ACCOUNT BEEN CANCELLED?<br> <br> I have had no one help me to resolve this, and I have now lodged a complaint with ICASA, as this is very stressful on me, and no attempts have been made by MTN to contact me directly in regards to what is happening with my account.<br> <br> I want a resolution to the extra money that reflects on my opening statement for May, as it is not the same as closing balance in April.