ERROR
When I entered your app after purchasing R50 airtime I noticed that there is only R49 then I try to buy the R49 1Gb bundle but it says that that I have insufficient balance but OBVIOUSLY I bought R50, had R49 so now I ask HOW do I not have sufficient balance?! More important how can MTN ***** my money like this! I'm really unhappy- not the first time this happens! You should really think about fixing your broken systems! This really wants to make me go to another network! It's so expensive on Mtn compared to other networks and now I can't earn buy a data bundle becuase I have "Insufficient balance" after paying R50 for airtime! Seriously MTN not happy at all !
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MTN South Africa's replyOfficial
17 Sept 2018, 08:48Good day Dehan,
Thank you for bringing this to our attention.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Please note that we tried to contact you and your number goes through to voicemail.
Kindly note that we have credited your number with R50, please try to purchase the 1GB bundle again.
Warm Regards,
Zanele Mazibuko
Complaints Management Team
Best regards,
MTN South Africa's reply17 Sept 2018, 08:48
Official
Good day Dehan,
Thank you for bringing this to our attention.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Please note that we tried to contact you and your number goes through to voicemail.
Kindly note that we have credited your number with R50, please try to purchase the 1GB bundle again.
Warm Regards,
Zanele Mazibuko
Complaints Management Team
Best regards,