1 reviews | Active since Oct 2015
Erroneously billed 2.5k in data charges twice!
I have been erroneously and I surmise, deceptively billed amounts of R 2,500.00 twice in data charges. Communicating with MTN for the past four months has yielded no satisfactory reply or actions. <br> <br> MTN has been continuously trying to ****** funds on a debit order from my account, I had lodged a query into the erroneous amounts and also explained notwithstanding, that I am by no means able to afford these charges as a pensioner. The amount being billed is outrageous, with a spike from R 99.00 to R 2,500.00 in Data . I have been an MTN client since the inception of mobile phones and my charges have been consistent throughout these last 12 to 18 months, with no significant usage changes.<br> <br> Upon further investigation, I have found that I am not the only client experiencing this absurd overcharge with what I can only believe to be fictitious claims to supposed internet usage. <br> <br> My contract with two numbers has now been suspended and I am unable to receive any sort of clarification other than a generic email response. The billing and accumulation in data charges is questionable to say the very least.<br> <br> Kindly readjust my amount owing and release the suspension on my contract.
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please note that a billing query for *** has been logged for investigation on invoices dated 2015-06-11 and 2015-07-11, we will revert with feedback.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please note that a billing query for *** has been logged for investigation on invoices dated 2015-06-11 and 2015-07-11, we will revert with feedback.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
