TF
Ty F
1 reviews | Active since Feb 2016
03 Feb 2016, 11:31
Erroneous Billing and Breach of Contract
Sent MTN several emails regarding my contract that is wrong.<br> <br> Keep sending bills with no invoice or statement of account. MTN sends outstanding balance of R591,61 (4 Nov 2015) and my statement said outstanding balance shows R0.00. I pay my R89.00 every month - so what is this out of contract expense.<br> <br> When requested statement/invoice for this discrepancy MTN does not comply or respond to the request. Escalations to their management is not possible by phone or email - terrible call center action and escalation.<br> <br> Please escalate urgently.
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MTN South Africa's replyOfficial
07 Feb 2016, 19:35Hello fasty,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Your monthly subscription is R99.00 which is a result of a tariff increase we had in May. On the invoice dated 2015-09-20 your account was invoiced for R580.21 that debit order was returned unpaid on 2015-11-03, most of that amount was due to content charges of R419.76 (exl. vat). You entered the MTNQuiz4Moola promotion which was charging you R1.50 for every time you rep**** to the SMS code 30640.
We have requested for the statements to be emailed to you, reference number: ***.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Your monthly subscription is R99.00 which is a result of a tariff increase we had in May. On the invoice dated 2015-09-20 your account was invoiced for R580.21 that debit order was returned unpaid on 2015-11-03, most of that amount was due to content charges of R419.76 (exl. vat). You entered the MTNQuiz4Moola promotion which was charging you R1.50 for every time you rep**** to the SMS code 30640.
We have requested for the statements to be emailed to you, reference number: ***.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply07 Feb 2016, 19:35
Official
Hello fasty,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Your monthly subscription is R99.00 which is a result of a tariff increase we had in May. On the invoice dated 2015-09-20 your account was invoiced for R580.21 that debit order was returned unpaid on 2015-11-03, most of that amount was due to content charges of R419.76 (exl. vat). You entered the MTNQuiz4Moola promotion which was charging you R1.50 for every time you rep**** to the SMS code 30640.
We have requested for the statements to be emailed to you, reference number: ***.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Your monthly subscription is R99.00 which is a result of a tariff increase we had in May. On the invoice dated 2015-09-20 your account was invoiced for R580.21 that debit order was returned unpaid on 2015-11-03, most of that amount was due to content charges of R419.76 (exl. vat). You entered the MTNQuiz4Moola promotion which was charging you R1.50 for every time you rep**** to the SMS code 30640.
We have requested for the statements to be emailed to you, reference number: ***.
Kind Regards
Siphumezo
REQ:***