DM
Douglas M
1 reviews | Active since Nov 2012
19 Jun 2015, 11:01
ERRATIC AND POOR SPEEDS
Dear MTN. This is the 4th Complaint about Poor Broadband Speeds. I have filled out a Form to the coverage Department. I CANT understand why nothing is done. I cant understand WHY I don't get a suitable response and action. I CANT understand why no one from MTN gives me a call to try and rectify the situation. I'm paying my subscription every Month so WHY cant I get a simple call from you guys to find out what the problem is. I must conclude that you guys Just don't CARE. I can not draw any other conclusion. I don't want to hear. \Complaint Escalated to relevant Department"nor apologies. I Respectfully REQUEST a Telephone Call from \"" The Department responsible\"" No More- No Less. My Mobile Number is listed on this Form which is NOT the MTN Number in question but my Contact Number. PLEASE PLEASE PLEASE !!!"""
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MTN South Africa's replyOfficial
23 Jun 2015, 14:10Hello eezykleen,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding poor connectivity speeds.
Due to the industrial action our turn-around time might have been compromised. However we have escalated the query as a matter of urgency to the Coverage department.
We would like to assure you that we are actively working to improve our service levels.
Regards
Senzo
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding poor connectivity speeds.
Due to the industrial action our turn-around time might have been compromised. However we have escalated the query as a matter of urgency to the Coverage department.
We would like to assure you that we are actively working to improve our service levels.
Regards
Senzo
REQ:***
Best regards,
MTN South Africa's reply23 Jun 2015, 14:10
Official
Hello eezykleen,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding poor connectivity speeds.
Due to the industrial action our turn-around time might have been compromised. However we have escalated the query as a matter of urgency to the Coverage department.
We would like to assure you that we are actively working to improve our service levels.
Regards
Senzo
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding poor connectivity speeds.
Due to the industrial action our turn-around time might have been compromised. However we have escalated the query as a matter of urgency to the Coverage department.
We would like to assure you that we are actively working to improve our service levels.
Regards
Senzo
REQ:***
Best regards,