GT
George T
1 reviews | Active since Dec 2015
03 Dec 2015, 09:05
Erratic 3g Data
I have reported to MTN Coverage Department on 26/11/2015 tele *** about cutoffs and poor coverage in my area, to date I have had no response. When I call the call centre I am advised that I could wait 2 weeks for a response. The reference number given to me is ***.Given this lack of interest by MTN I am quite happy to cancel my contract as it still has 18 months to go and will pay the cancellation fee. What is more important is data access and not so much the cost.<br> I also asked for a cancellation figure on my data contract (sim only as no device was taken), still waiting since the 28/11/2015 for figures the reference number/s are *** and ***<br> So MTN please resolve my problem or I will go elsewhere, you spend a fortune advertising for new customers but have the inability to retain loyal existing ones.
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MTN South Africa's replyOfficial
07 Dec 2015, 12:23Hello georgetok,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that your number has been migrated to prepaid as per your request.
Kindly be advised that the matter regarding the inadequate network coverage in your area has been escalated to the Coverage management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that your number has been migrated to prepaid as per your request.
Kindly be advised that the matter regarding the inadequate network coverage in your area has been escalated to the Coverage management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply07 Dec 2015, 12:23
Official
Hello georgetok,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that your number has been migrated to prepaid as per your request.
Kindly be advised that the matter regarding the inadequate network coverage in your area has been escalated to the Coverage management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that your number has been migrated to prepaid as per your request.
Kindly be advised that the matter regarding the inadequate network coverage in your area has been escalated to the Coverage management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,