Epic Insurance Fail
Filed my claim after I had been ****** with MTN insurance was told to contact them within 48hrs and that the process would take a week at most to be sorted. 3 weeks later,after having stalked their twitter accounts which are utterly useless because all they do is record your details for safe-keeping seemingly, and having called the call centre atleast 10 times, I finally got an answer that when the store upgraded my contract they didn't update my Insurance details and so i forfeit the claim. It took them 3 whole freakin weeks, to advise me that the people who upgraded my new cell phone, didn't update my insurance. Clerical mistake on thier part that i had to waste 3 weeks finding out about... MTN Insurance does not value their clients at all, that's all that this process taught me. NEVER EVER AGAIN!!!!
Good day Ayanda,
We are truly sorry for the breakdown in service experienced and for the delayed response.
We have now managed to locate your account without any details being located. We see that your claim was referred to our underwritters to make a decision on the claim under the circumstances with the policy details that was not ammended after you've upgraded. The claim however still remains rejected as per the feedback from the underwritters.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team
Best regards,
Good day Ayanda,
We are truly sorry for the breakdown in service experienced and for the delayed response.
We have now managed to locate your account without any details being located. We see that your claim was referred to our underwritters to make a decision on the claim under the circumstances with the policy details that was not ammended after you've upgraded. The claim however still remains rejected as per the feedback from the underwritters.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team
Best regards,
Good day Ayanda,
We are truly sorry for the breakdown in service experienced and for the delayed response.
We have now managed to locate your account without any details being located. We see that your claim was referred to our underwritters to make a decision on the claim under the circumstances with the policy details that was not ammended after you've upgraded. The claim however still remains rejected as per the feedback from the underwritters.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team
Best regards,
Good day Ayanda,
We are truly sorry for the breakdown in service experienced and for the delayed response.
We have now managed to locate your account without any details being located. We see that your claim was referred to our underwritters to make a decision on the claim under the circumstances with the policy details that was not ammended after you've upgraded. The claim however still remains rejected as per the feedback from the underwritters.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team
Best regards,
Good day Ayanda,
We are truly sorry for the breakdown in service experienced and for the delayed response.
We have now managed to locate your account without any details being located. We see that your claim was referred to our underwritters to make a decision on the claim under the circumstances with the policy details that was not ammended after you've upgraded. The claim however still remains rejected as per the feedback from the underwritters.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team
Best regards,
Good day Ayanda,
We are truly sorry for the breakdown in service experienced and for the delayed response.
We have now managed to locate your account without any details being located. We see that your claim was referred to our underwritters to make a decision on the claim under the circumstances with the policy details that was not ammended after you've upgraded. The claim however still remains rejected as per the feedback from the underwritters.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team
Best regards,
Good day Ayanda,
We are truly sorry for the breakdown in service experienced and for the delayed response.
We have now managed to locate your account without any details being located. We see that your claim was referred to our underwritters to make a decision on the claim under the circumstances with the policy details that was not ammended after you've upgraded. The claim however still remains rejected as per the feedback from the underwritters.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team
Best regards,
Good day Ayanda,
We are truly sorry for the breakdown in service experienced and for the delayed response.
We have now managed to locate your account without any details being located. We see that your claim was referred to our underwritters to make a decision on the claim under the circumstances with the policy details that was not ammended after you've upgraded. The claim however still remains rejected as per the feedback from the underwritters.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team
Best regards,