Epic Insurance fail

<p>I have been a loyal paying customer of Autopage for over 4 years. Once my contract was moved to MTN i was notified that the insurance that I pay for the phone contract would not change but just move to MTN.</p> <p> </p> <p>My phone was ****** 2 months back and since then i have been trying to get through to the MTN insurance call centre trying to get a new phone. I decided to visit a MTN store in North Gate Mall, hoping for better assistance. I have not gotten any correspondence from them about the status of my claim. I cant get through to thier call centre, i am not getting any help from the store itself and i am at the point of furious frustration.</p> <p> </p> <p>why should i pay a company to insure my phone and not get a replacement phone when i need it?</p> <p>why does MTN not respect thier clients enough to communicate with them?</p> <p>why must i spend so much time constantly calling the call centre and store just to end up nowhere?</p> <p> </p> <p> </p> <p>I am so angry and disappointed that a simple insurance claim cant be sorted out by a company that claims to be SA's top network.</p> <p> </p> <p>My next step is to encourage my friends and family to not get MTN contracts, not to insure with them and not to use thier network. I also plan to use social media to get the word out that MTN does not respect thier clients.</p> <p> </p> <p> </p>