Epic Insurance Fail

Filed my claim after I had been ****** with MTN insurance was told to contact them within 48hrs and that the process would take a week at most to be sorted. 3 weeks later,after having stalked their twitter accounts which are utterly useless because all they do is record your details for safe-keeping seemingly, and having called the call centre atleast 10 times, I finally got an answer that when the store upgraded my contract they didn't update my Insurance details and so i forfeit the claim. It took them 3 whole freakin weeks, to advise me that the people who upgraded my new cell phone, didn't update my insurance. Clerical mistake on thier part that i had to waste 3 weeks finding out about... MTN Insurance does not value their clients at all, that's all that this process taught me. NEVER EVER AGAIN!!!!