1 reviews | Active since Apr 2015
ENTIRE MTN branches, call centre etc are PATHIC!!!
My husband has NOT recieved statements for the past 3 month but it being told via sms he is over his signed contract amount which is a top up contract (so we are not sure how he can go over). His amount has doubled and they keep switching him off due to unpaid bills etc. But we have NO idea why his account is so high and we cannot afford to pay these amounts of R1300.00!! I have tried to call the call centre for the last 2 weeks but get cut off every time before even getting through. I have been to two stores and they can answer me and tell me to call the call centre - which they cannot get through. Kloof store is ridiculous and I have called them twice and still no response! I have emailed MTN customer care a few times - no reply. I have even contacted them on FB with a response to call the call centre - which is USELESS! I messaged them with all my details and still NO one has bothered to call me. MTN service is pathetic and I will most certainly NEVR recommend anyone to use them! I have run out of options and my frustration is to a boiling point!!!! I officially hate MTN and their pathetic ethics within the stores and the ENTIRE branch.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that on the 26th of February 2015 an upgrade was done and the new subscription is R369 per month. On the invoice dated 2015-03-01, you were charged a once off upgrade fee of R105.
A billing query has been logged for the BIS charge on the invoice dated 2015-04-01 to be credited, REQ:***.
The system does not show a billed invoice for R1300.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that on the 26th of February 2015 an upgrade was done and the new subscription is R369 per month. On the invoice dated 2015-03-01, you were charged a once off upgrade fee of R105.
A billing query has been logged for the BIS charge on the invoice dated 2015-04-01 to be credited, REQ:***.
The system does not show a billed invoice for R1300.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***