TM
Thato M

1 reviews | Active since Oct 2016

26 Oct 2016, 14:39

ENOUGH IS ENOUGH

<p>For years i have been using MTN tolerating their low class service with the hopes of them EVENTUALLY getting their ducks in a row. I am shocked at the fact that MTN can not help to migrate my number from Contract to Prepaid!!! I have been calling MTN since last night and their Retentions department is worse cause i sent them a mail with a list of reference numbers and still nothing happened. beacuse they cant move me to prepaid now i cant claim my phone with my insurance as they need a stupid number which MTN is unable to give me. when its all said and do i am done with MTN! They have tested my patience to the last degree.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Oct 2016, 19:19
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,