Enough
<p>I'm very disgusted with the service I'm getting from mtn ever since I've reactivated my number, monthly I have the same problem, monthly I'm querying more like weekly really, I have no piece of mind when it comes to my service provider and it makes me sick, I just spoke to a consultant who confirms my airtime has disappeared and cannot be traced so it's just gone which is not the first time, I have the so called app but no one at mtn can tell u how to get efficient results from it like really, it's meant to help u track ur usage amongst other things but it does not show u were the airtime or data is going just how much is gone, today I loaded airtime but I never got it, still no explanation I'm being told of reserved for data but it has never happened with me Coz my airtime just vanishes off my phone, what is this really do I really have to pay so much money to just have problems.</p>
Helpful (0)
Replies (11)0
Replies (11)
MTN South Africa's replyOfficial
10 Jan 2017, 14:20Good day Neo,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have checked your cell phone transactions for the 27th December 2016 and we have picked up airtime recharge of R15.00 at 09:15am which was used to purchase a 100MB weekly data bundle at 09:17am. Other than his there was no other airtime recharge on the 27th for ****7581.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply10 Jan 2017, 14:20
Official
Good day Neo,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have checked your cell phone transactions for the 27th December 2016 and we have picked up airtime recharge of R15.00 at 09:15am which was used to purchase a 100MB weekly data bundle at 09:17am. Other than his there was no other airtime recharge on the 27th for ****7581.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's replyOfficial
10 Jan 2017, 14:20Good day Neo,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have checked your cell phone transactions for the 27th December 2016 and we have picked up airtime recharge of R15.00 at 09:15am which was used to purchase a 100MB weekly data bundle at 09:17am. Other than his there was no other airtime recharge on the 27th for ****7581.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply10 Jan 2017, 14:20
Official
Good day Neo,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have checked your cell phone transactions for the 27th December 2016 and we have picked up airtime recharge of R15.00 at 09:15am which was used to purchase a 100MB weekly data bundle at 09:17am. Other than his there was no other airtime recharge on the 27th for ****7581.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's replyOfficial
10 Jan 2017, 14:20Good day Neo,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have checked your cell phone transactions for the 27th December 2016 and we have picked up airtime recharge of R15.00 at 09:15am which was used to purchase a 100MB weekly data bundle at 09:17am. Other than his there was no other airtime recharge on the 27th for ****7581.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply10 Jan 2017, 14:20
Official
Good day Neo,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have checked your cell phone transactions for the 27th December 2016 and we have picked up airtime recharge of R15.00 at 09:15am which was used to purchase a 100MB weekly data bundle at 09:17am. Other than his there was no other airtime recharge on the 27th for ****7581.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's replyOfficial
10 Jan 2017, 14:21Good day Neo,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have checked your cell phone transactions for the 27th December 2016 and we have picked up airtime recharge of R15.00 at 09:15am which was used to purchase a 100MB weekly data bundle at 09:17am. Other than his there was no other airtime recharge on the 27th for ****7581.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply10 Jan 2017, 14:21
Official
Good day Neo,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have checked your cell phone transactions for the 27th December 2016 and we have picked up airtime recharge of R15.00 at 09:15am which was used to purchase a 100MB weekly data bundle at 09:17am. Other than his there was no other airtime recharge on the 27th for ****7581.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's replyOfficial
10 Jan 2017, 14:21Good day Neo,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have checked your cell phone transactions for the 27th December 2016 and we have picked up airtime recharge of R15.00 at 09:15am which was used to purchase a 100MB weekly data bundle at 09:17am. Other than his there was no other airtime recharge on the 27th for ****7581.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply10 Jan 2017, 14:21
Official
Good day Neo,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have checked your cell phone transactions for the 27th December 2016 and we have picked up airtime recharge of R15.00 at 09:15am which was used to purchase a 100MB weekly data bundle at 09:17am. Other than his there was no other airtime recharge on the 27th for ****7581.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's replyOfficial
10 Jan 2017, 14:21Good day Neo,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have checked your cell phone transactions for the 27th December 2016 and we have picked up airtime recharge of R15.00 at 09:15am which was used to purchase a 100MB weekly data bundle at 09:17am. Other than his there was no other airtime recharge on the 27th for ****7581.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply10 Jan 2017, 14:21
Official
Good day Neo,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have checked your cell phone transactions for the 27th December 2016 and we have picked up airtime recharge of R15.00 at 09:15am which was used to purchase a 100MB weekly data bundle at 09:17am. Other than his there was no other airtime recharge on the 27th for ****7581.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's replyOfficial
10 Jan 2017, 14:22Good day Neo,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have checked your cell phone transactions for the 27th December 2016 and we have picked up airtime recharge of R15.00 at 09:15am which was used to purchase a 100MB weekly data bundle at 09:17am. Other than his there was no other airtime recharge on the 27th for ****7581.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply10 Jan 2017, 14:22
Official
Good day Neo,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have checked your cell phone transactions for the 27th December 2016 and we have picked up airtime recharge of R15.00 at 09:15am which was used to purchase a 100MB weekly data bundle at 09:17am. Other than his there was no other airtime recharge on the 27th for ****7581.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's replyOfficial
10 Jan 2017, 14:22Good day Neo,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have checked your cell phone transactions for the 27th December 2016 and we have picked up airtime recharge of R15.00 at 09:15am which was used to purchase a 100MB weekly data bundle at 09:17am. Other than his there was no other airtime recharge on the 27th for ****7581.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply10 Jan 2017, 14:22
Official
Good day Neo,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have checked your cell phone transactions for the 27th December 2016 and we have picked up airtime recharge of R15.00 at 09:15am which was used to purchase a 100MB weekly data bundle at 09:17am. Other than his there was no other airtime recharge on the 27th for ****7581.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's replyOfficial
10 Jan 2017, 14:22Good day Neo,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have checked your cell phone transactions for the 27th December 2016 and we have picked up airtime recharge of R15.00 at 09:15am which was used to purchase a 100MB weekly data bundle at 09:17am. Other than his there was no other airtime recharge on the 27th for ****7581.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply10 Jan 2017, 14:22
Official
Good day Neo,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have checked your cell phone transactions for the 27th December 2016 and we have picked up airtime recharge of R15.00 at 09:15am which was used to purchase a 100MB weekly data bundle at 09:17am. Other than his there was no other airtime recharge on the 27th for ****7581.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's replyOfficial
10 Jan 2017, 14:24Good day Neo,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have checked your cell phone transactions for the 27th December 2016 and we have picked up airtime recharge of R15.00 at 09:15am which was used to purchase a 100MB weekly data bundle at 09:17am. Other than his there was no other airtime recharge on the 27th for ****7581.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply10 Jan 2017, 14:24
Official
Good day Neo,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have checked your cell phone transactions for the 27th December 2016 and we have picked up airtime recharge of R15.00 at 09:15am which was used to purchase a 100MB weekly data bundle at 09:17am. Other than his there was no other airtime recharge on the 27th for ****7581.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's replyOfficial
10 Jan 2017, 14:25Good day Neo,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have checked your cell phone transactions for the 27th December 2016 and we have picked up airtime recharge of R15.00 at 09:15am which was used to purchase a 100MB weekly data bundle at 09:17am. Other than his there was no other airtime recharge on the 27th for ****7581.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply10 Jan 2017, 14:25
Official
Good day Neo,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have checked your cell phone transactions for the 27th December 2016 and we have picked up airtime recharge of R15.00 at 09:15am which was used to purchase a 100MB weekly data bundle at 09:17am. Other than his there was no other airtime recharge on the 27th for ****7581.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,