Endless problems with MTN

I have been having never ending problems with MTN ever since I took my cell phone contract.

1. The lady who helped me open up my contract at Liberty Midlands Mall Pietermaritzburg named Laverne, put in the wrong baking details even though she had read them off my bank statement. After a lot of running around, going into the store where the manager was very unprofessional and unhelpful, I eventually sorted it out via the call center. I insisted on being a cash paying client so that I won't have to go through this again. I paid my account in cash and MTN still debited my account even though they said they wouldn’t. So I had to go to the bank and do a reversal, and mind you, I had to pay bank charges and MTN took extra because my account was overdue, which was not my fault. After all this drama I went back to the store and I asked the manager what was going to be done to the lady who caused this whole huge inconvenience for me. He said he will have a word with her and he will call me back. It has been just over a year and still no apology or explanation for him or MTN.

2. Every month for the past 8 months I have gone to a MTN branch and paid my account cash. In July I went to the branch at Liberty mall the same lady, Laverne, helped me, took my card payment, and it was done so I left. A few days later MTN sent a SMS to say my account was overdue. I couldn't understand why. I had just lost my mother on the 12th of July 2018 and MTN froze my line based on the fact my account wasn’t paid! After a lot of running around again! It came to my understanding from MTN that Larvern put in the wrong cell number and my payment was processed under someone else's account! Now again I went in store where the manager Shawn couldn't help as he said I had to have the white paper that they give you when you pay your account. I told him the exact time and date I paid. I explained to him that Laverne said there printer was broken so I didn’t get a print out and all I had was my banking history. To cut a very long story short he said he cannot reprimand her because I don’t have proof, and I have to have the documents before he can help me. Conveniently!

I called the call center and they were so very helpful. The managed was able to trace who's account my payment was allocated to and reversed it back to my account. After this we agreed I will go back to a debit order on the 25th of every month.

3. My debit orders ran off smoothly for 3 months. This month MTN didn't take the money on the 25th. I called the call center on the 2nd to find out what happened. The lady who I spoke to, was very rude, she couldn't tell me why it didn’t come off, the only thing she said was my account wasn’t set up which makes no sense because it was. To cut another very long story short, she said she will ensure the debit comes off on the same day. Up till now my debit still hasn't gone off and there is money in my account. Nothing bounced back. Then today my line was blocked due to nonpayment but the money has come off my account and left my account and MTN is saying I haven’t paid! Please can somebody sort this out. It can’t be so hard to sort out a simple debit or fix whatever is wrong with my profile. Please help, this has gone on too long and it is quite frankly, insane!

Why do I have to run after you guys to take my money? I cannot wait for my contract to end with MTN by far this has been the worst network and customer experience ever!!!!!

I'm sure there will be no outcome from my review but it’s worth a try!?