JM
JENNI M
1 reviews | Active since Aug 2013
04 Mar 2016, 06:19
ENDLESS PROBLEMS WITH MTN
I cancelled my itemized billing at the beginning of December 2015 and yet I continue to be billed for this service. I have phoned and was told it had been sorted out but I have just received my latest account and I am still being charged. The itemized billing has been cancelled because I cannot access it but I am still paying for it. I have another issue going back to October last year where MTN owes me a credit of R150 which I still haven't received despite follow ups. They don't seem to be able to get anything right. I was a customer with Nashua Mobile for 15 years without a problem ever, and have had nothing but trouble since I have been with MTN directly.
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MTN South Africa's replyOfficial
04 Mar 2016, 14:15Hello JENNI.M,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have re-escalated the refund request to the banking department to pass credit of R150 to your bank account.Our billing department did validated the invoice dated 1-11-2015 on the 19 November 2015 , Please take note of the ref number for the re-escalation (REQ:***).
Please note as per ref number *** which you were provided with on the 09 February 2016 credit has been passed for the itemized bill charges. Feel free to contact customer care on 808 for further assistance.
We would like to assure you that we are constantly looking at ways of improving our service to avoid any further inconvenience.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have re-escalated the refund request to the banking department to pass credit of R150 to your bank account.Our billing department did validated the invoice dated 1-11-2015 on the 19 November 2015 , Please take note of the ref number for the re-escalation (REQ:***).
Please note as per ref number *** which you were provided with on the 09 February 2016 credit has been passed for the itemized bill charges. Feel free to contact customer care on 808 for further assistance.
We would like to assure you that we are constantly looking at ways of improving our service to avoid any further inconvenience.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply04 Mar 2016, 14:15
Official
Hello JENNI.M,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have re-escalated the refund request to the banking department to pass credit of R150 to your bank account.Our billing department did validated the invoice dated 1-11-2015 on the 19 November 2015 , Please take note of the ref number for the re-escalation (REQ:***).
Please note as per ref number *** which you were provided with on the 09 February 2016 credit has been passed for the itemized bill charges. Feel free to contact customer care on 808 for further assistance.
We would like to assure you that we are constantly looking at ways of improving our service to avoid any further inconvenience.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have re-escalated the refund request to the banking department to pass credit of R150 to your bank account.Our billing department did validated the invoice dated 1-11-2015 on the 19 November 2015 , Please take note of the ref number for the re-escalation (REQ:***).
Please note as per ref number *** which you were provided with on the 09 February 2016 credit has been passed for the itemized bill charges. Feel free to contact customer care on 808 for further assistance.
We would like to assure you that we are constantly looking at ways of improving our service to avoid any further inconvenience.
Regards
Nompumelelo
REQ:***
Best regards,