Endless problems / aplogies / and still not resolv

I just came back from the MTN shop to renew my contract and upgrade - only to find out that still my account is in PRE-LEGAL status. After MTN apologized to me for everything that I've been through over the last few months I really thought that I was not going to run into anymore problems.<br> <br> The service is shocking - wondering if I should renew my contract. Please sort this out today still before end of business day. It's shocking and unexceptable. The branch in Tygervalley I'm dealing with where my contract was taken out and who is trying to do my upgrade and fantastic but with you guys who did not fix this PRE-LEGAL status - what does a fantastic branch help ?<br>