Endless problems after changing from Nashua to MT
We have been on MTN contracts for over five years now ,but after changing from Nashua Mobile it has been a night mare with constant battle with over billing (claw back billing) and changes down with out our consent to some of the contracts.I have been pleading for three months now to get MTN to resolve all the issues but I feel that they really do not care ,all I get from the MTN agents are we are only agents and not MTN all we can do is try to assist you.<br> Last but not least I get a email from MTN last week that says please pay R4300.00 or you will be suspended ,the same day I paid them the R4300.00 they took another R6000.00 from my bank account .<br> Do not know what to do or were to go , I have 5 contracts with MTN and this is how they show the the fantastic so called service to their customers.<br> <br>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant management team to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
MTN Service Provider
Ref: USD REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant management team to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
MTN Service Provider
Ref: USD REQ:***