Endless phone calls poor service

<p>On the 23rd of January 2017 Summer Mobile contacted me in regards with an upgrade for my cellphone I was under the impression after speaking to 808 that I can only do a downgrade on my cellphone after 24 months but needless to say Summer Mobile then informed me that i can do the upgrade/ downgrade because my contract was due for an upgrade in December already. I told Summer Mobile that i do not want a handset because i'm using a Samsung S7 Edge and i'm more than happy with my phone as it's still brand new, I informed them that i want to do a upgrade but only on data/ voice and sms which they suggested to me to upgrade to My Choice S Plus "not too sure about the package" but it includes 100minutes voice, 100 sms and 2GB of data. </p> <p> </p> <p>On the 25th of January 2017 i received the paperwork at my office to sign but i went on to MTN's brochure for January and saw that on the same package i can do a upgrade and get a device and pay an additional R50 extra each month i rejected the contract and send it back to Summer Mobile, after the courier guy left i phoned Summer Mobile straight away and requested for them to cancel my upgrade because i would like to take out a different upgrade. i received a ref number from the consultant 0125.</p> <p> </p> <p>On the 26th of January i phoned them again and they said they did send the request through to MTN and it was processed i can go to my nearest MTN store and do the new upgrade on the 27th of January i went to the Nigel Branch and the consultant informed me that my contract wasn't cancelled immediately i phoned Summer Mobile again and asked them what's the problem they gave me a ref num R01OF ********** 801 and said i must please contact MTN to find out what the issue is i phoned MTN they informed me that i must speak to Summer Mobile because they never received the request i got another ref num ********** 54.</p> <p> </p> <p>Endless phone calls and numerous email and no one can still tell me when the upgrade will be cancelled. The gent at MTN Nigel also send a email to MTN and i also send a email to Channel Quiries at MTN ref num ********** 4 and no feedback as i'm typing this compaint i'm on the phone with cancellations of MTN i've been on the line for 53 minutes and still no one can give me feedback in this regard.</p> <p> </p> <p>I've been a client of MTN for many years and this is the service you get mam please speak to this department and you explain your story from the beginning and they can't help you and you go through to the next department and explain the same story and still no one is willing to assist you why in the position if you don't want to help the customers?????????????</p> <p> </p> <p>I would highly appreciate it if someone can contact me that is willing to assist me otherwise you leave me with no other choice but to move my number to another network.</p> <p> </p> <p> </p> <p>Kind Regards</p> <p>Angelique Visser</p> <p> ********** 823</p>