Endless Connectivity Issues with MTN – Frustrated and Seeking Resolution

I've been experiencing ongoing issues with MTN's Wi-Fi for over three weeks now, with service constantly dropping. I’ve called the coverage department multiple times, and every time, I’m told the same thing—that the tower is down. At one point, I was informed that technicians were on-site addressing the issue, but nothing has improved.

MTN's customer service, both on calls and through X (formerly Twitter), has been completely unhelpful. The agents lack understanding of the problem, and their approach to customer service is inadequate—especially the ones handling complaints on X. It's hard to believe the same tower can be down for over three weeks, and I keep being advised to "log a ticket." How many tickets does it take to actually get a resolution?

This issue is impacting my work; my management is questioning my reliability because of the constant connectivity issues. I’ve raised complaints before, but it seems MTN doesn't take them seriously. This is the worst network experience I’ve had in South Africa.