LW
Liesl W
1 reviews | Active since Jun 2014
17 Aug 2015, 16:39
Endless 'buy more data' smses
Since 9 July MTN has sent me 11 smses entreating me to \buy a data bundle now"(not to mention the numerous messages before that date as well). I get a data bundle every month as part of my contract and do not want to get one of these needless smses every 3 or 4 days. Stop sending me spam messages. If it is a message relevant to my account"
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Replies (1)
MTN South Africa's replyOfficial
08 Sept 2015, 10:57Hello lieslvanwyk,
Thank you for taking time to raise your concerns with MTN.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply08 Sept 2015, 10:57
Official
Hello lieslvanwyk,
Thank you for taking time to raise your concerns with MTN.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,