Endless account issues and poor service

My account for my cell phone has been suspended and sent to the legal department of MTN. The issue is with regards to an already finished and cancelled MTN SKY PACKAGE from Feb 2017. Firstly they did not end the contract at the correct time and left the contract open. I was invoiced for these extra months and refused to pay. I have recieved a refund regarding some monies however there is still an outstanding amount reflecting on my account. The moneies they are saying I owe them are the exact total for one month of the previous contract........something weird going on. I have called and spoken to various supervisors and have collected a string of reference numbers regarding the suspension of my account. This account includes my primary contract with MTN which is FULLY PAID FOR AND UP TO DATE. WHY HAS MY SERVICE BEEN SUSPENDED ON A CONTRACT THAT IS PAID FOR?

I have been trying to sort out this secondary contract issue from April with no feedback or any action taken from MTN to solve the problem. It is not the first time that MTN has suspended my account this year because of the ongoing issue. They will not separate my primary contract or remove the last contract from my account and suspend my account which is paid for regularly.

I have had no service now on my account from November 20th 2017.

I have the following reference numbers that I have collected this past week with the promise of a call between 2 and 24 hours from the legal department.

Secondly the contract in question for the MTN SKY PACKAGE was signed as an unlimited service at a set monthly fee. This fee was increased during the contract period with out my knowledge and an increase of R 200 was added.

On termination of the SKY PACKAGE I requested a migration of the number to a pay as you go , pre paid . THIS WAS NOT DONE EITHER AND I LOST THE NUMBER.

April 2017 Call center agent , Paulesa at retentions REF : 250 304 898

November 2017 22/11/17 Call center agent , Ronny Chetty ( SECOND CALL DEALING WITH RONNY ABOUT THE SAME ISSUE. 1ST CALL IN APRIL 2017 REGARDING THE SAME ISSUE WITHOUT THE ACCOUNT BEING IN LEGAL, JUST SUSPENDED) REF ; 260 136 772

23/11/17 Call center agent , Pumzile REF : 260 193 437

28/11/17 Call center agent , Wendy REF : 260 353 688

28/11/17 Retention agent , Thumi Request to terminate primary contract on its anniversary date in FEB 2018. THE SAME REQUEST FOR A MIGRATION TO PAY AS YOU GO FOR THIS NUMBER HAS BEEN MADE. REF : 260 354 027

30/11/17 Call agent , Xoli REF: 260 472 171

As you can see I have tried to sort out the issue from my side many times. I have been told on every call that my issue has been escalated ( new favorite word they seem to be using now) however I have been escalated backwards, do they even know what the meaning of that term is.

Due to the actions taken by mtn to suspend my contract and services I am unable to conduct my daily business with out a fair amount of extra administration. I HAVE LOST BOOKINGS FOR MY BUSINESS BECAUSE THE LINE IS DEAD, USUALLY DURING A SUSPENSION OF ACCOUNT ALL INCOMING CALLS AND MESSAGES KEEP WORKING , BECAUSE MY ACCOUNT IS NOW WITH THE LEGAL DEPARTMENT I HAVE NO SERVICE. I cannot to basic things like online banking now because I dont receive any OTP pins at present.

I know already that the legal department will say that they tried to call without getting through to me. HOWEVER I HAVE SUPP**** THEM WITH AN ALTERNATIVE NUMBER. They also have every other detail to get in contac with me. Emails dont seem to exist in MTN departments. Problems can only be solved verbally?

How much longer are these communications companies going to *****, cheat and lie to their consumers. I urge people to double check their invoices , go through your itemized bills , you will be surprised at how many extra under 30c charges sneak into your bill. If they charge every member a month an extra 30c , do the maths and see how much extra that can make the business. Are we paying for the CEO and directors cars, holiday homes , extra bonuses OR ARE WE PAYING FOR TELECOMMUNICATIONS AND SERVICE. When are they going to take accountability for their mistakes and borderline ******* actions. The buck is just passed from one department to another without any solutions. One can never deal with just one person regarding an issue, they keep contacting you with different people. This just enhances the confusion and delays solutions. This is a very good tactic to use if people dont recognize the intended result of mass confusion, planting seeds of doubt into the issue and hopefully people will give up, to my disappointment this tactic has worked on me a few times but I SEE CLEARLY THROUGH THAT METHOD NOW.

I feel for the call center agents that have to cover for the inadequate service provided by the other MTN departments.

Why can I not make a direct call to the Legal department? Why is the highest human one can talk to regarding any issue with MTN a SUPERVISOR in the call center.

I have had an MTN account and this number in question from 1999. I have had continuous problems with incorrect suspensions , service not being provided , broken usb ****les and have over The years received more refunds from MTN without clear acceptance of any mistakes made on MTN s part than I have been at fault.

Unfortunately all the service providers seem to be operating the same way , it is purely a case of sticking with the devil I know in this case to have a cell phone with service.

If there is another provider out there that can compete with and offer me a better service than the poor service of MTN over the last 18 years and manage their clients as people and not numbers paying endlessly o the big bosses upstairs , I would love to hear from you.

FED UP CITIZEN TIRED OF BEING ********** BY LARGE INSTITUTIONS I wont even go into the issues I am having with Discovery Health at present.

Brendon Surridge