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Angela Dawn Le Roux

1 reviews | Active since May 2018

16 May 2018, 13:15

END OF MY RELATIONSHIP WITH MTN DUE TO " CONTENT CHARGE"

CUSTOMER SERVICES

ACCOUNTS DEPARTMENT.

MY TEL. NO. DELETED FOR THIS POST

MY VERY SERIOUS COMPLAINT .

RE: INVOICE EO ********** 0 R 789.60 CONTENT CHARGES?? INVOICE EO ********** 5 R1041.39 CONTENT CHARGES?? INVOICE EO ********** 9 R1238.78 CONTENT CHARGES?? INVOICE EO ********** 8 R1267.16 CONTENT CHARGES ??

I WOULD LIKE TO KNOW WHAT THESE CHARGES ARE FOR?? SIGNED DOCUMENTATION GIVING YOU AUTHORISATION TO TAKE THESE AMOUNTS FROM MY ACCOUNT.

I ONLY BECAME AWARE OF THE ABOVE AMOUNTS ONCE I HAD MANAGED TO GET MTN TO SEND MY STATEMENTS TO MY BUSINESS E-MAIL ADDRESS. UPON FURTHER RESEARCH I FOUND THAT THIS IS A REGULAR “PRACTISE” OF MTN’S , VODACOM AND TELKOM HAVE PROTECTION MEASURES IN PLACE TO PROTECT THEIR CUSTOMERS FROM THESE UNSCROUPULOUS BUSINESS PRACTISES… BY NAME OF ” CONTENT CHARGES”

YOU DON’T … WHY? ARE PERHAPS YOU MAKING “YELLOW BILLIONS” AT YOUR LOYAL CUSTOMERS EXPENSE?

YOU PROVIDE THE PLATFORM FOR THESE COMPANIES, AND THEN ACCEPT ANY BILL THAT THEY FORWARD TO YOU IN MY NAME? WITHOUT ANY PROOF?? HOW DOES THAT SIT WITHIN THE LEGAL SCOPE OF CONSUMER PROTECTION ?. WOULD YOU HAVE BEEN ABLE TO DOCK MY BANKING ACCOUNT IF I HAD NOT SIGNED AN AGREEMENT WITH YOU? NOW, MTN ABUSES THE PRIVILEGE TO DEBIT MY BANKING ACCOUNT, WHICH I GAVE THEM A RIGHT TO BUT NOW MAKE IT POSSIBLE FOR SLY SCHEME’S TO “CLAIM “ I OWE THEM AND MTN BILLS MY ACCOUNT???? INCREDULOUS!!! THEY MAKE EXCELLENT MONEY WITH NO EFFORT ( THEN SHARE IT WITH MTN) ,WHICH LEAVES YOU (MTN) IN THE POSITION TO SAY “ ITS NOT OUR PROBLEM”

NEWSFLASH!! – IT IS YOUR PROBLEM!! YOU TOOK THE MONEY FROM MY ACCOUNT !!!! AND I WANT IT BACK!

I NOTICE THAT CELLULAR PROVIDERS NO LONGER HONOUR ANY OMBUDSMAN IN THE INDUSTRY. DID YOU EVER MAKE THAT KNOWN TO ALL YOUR CLIENTS??

SUSPICIOUS ……TO SAY THE VERY LEAST , NO ONE TO ANSWER TO!!!

SO WHERE DOES THAT LEAVE ME AS A CONSUMER. IN MY BOOK YOU CAN ONLY TAKE MONEY FROM MY BANKING ACCOUNT ONCE YOU HAVE THE PROOF OF ME ACTUALLY SIGNING UP WITH YOU, RIGHT? YOU AND EVERY OTHER BUSINESS WE CHOOSE TO DEAL WITH. THESE SO – CALLED “CONTENT PROVIDERS” LEECH OF A NON SUSPECTING CUSTOMER- AND YOU ACCOMMODATE THEM?? BY PROVIDING A PLATFROM FOR THEM TO TRADE IN A SLEAZY DISHONEST MANNER, IF THESE PEOPLE ARE SO LEGITIMATE , WHY ARE THEY NOT FOLLOWING A PROCEDURE THAT PROVES BEYOND ANY DOUBT, THAT YOU AS A CUSTOMER HAVE SIGNED UP WITH THEM, AND THEN FOLLOW THE USUAL CHANNELS TO GET PAYMENT FROM SAID CUSTOMER i.e. DEBIT ORDERS FROM THE CUSTOMERS BANKING ACCOUNT, NOT FROM MTN (PARTNER ONCE AGAIN IN CRIME, YET TO BE REVEALED OR INVESTIGATED !!)

YOU DO THIS , AND I SAY IT CATEGORICALLY- BECAUSE IT’S AN EASY CASH*** FOR MTN TO EARN UNTOLD RICHES!!!! .

WITHOUT ANY EFFORT AND NO SHAME FOR HARBOURING SHADY BUSINESS PRACTITIONERS, WHO RIDE ON YOUR BACKS , LIKE THE ROACHES THEY ARE, AND YOU ARE FAST BECOMING.

CAN YOU IMAGINE WHAT WOULD HAPPEN IF ,FOR EXAMPLE EDGARS, WOOLWORTHS OR ANY OTHER COMPANY WHO PROVIDES ACCOUNTS TO CUSTOMERS – INDULGED IN YOUR UNDERHANDED “ BUSINESS PRACTISES”?

HOW DO YOU MTN , GET AWAY WITH IT?

YOU HAVE A HISTORY OF DISHONEST TRADING , HUGE FINES ,( PERHAPS YOU ARE STILL TRYING TO RECOVER THE $ 5.2 BILLION FINE FROM NIGERIA) UGANDA STAFF THEFT AND VARIOUS OTHERS . MTN IS NOTORIOUS ON ALL THE COMPLAINT SITES – IN FACT YOU HAVE THE HIGHEST NUMBER OF COMPLAINTS AGAINST YOU ,COMPARED TO ALL OTHER CELL PROVIDERS IN THIS COUNTRY.

I HAVE HAD MY ACCOUNT WITH MTN SINCE THE INCEPTION OF CELL PHONES- I HAVE NEVER HAD ANY OTHER CELLPHONE PROVIDER.THAT’S ABOUT TO CHANGE!, BUT NOT BEFORE I GO PUBLIC WITH ALL OF THIS AND IF NEED BE, GET A GROUP OF ****ED OFF CUSTOMERS – AND THERE ARE MANY OUT THERE – TO TAKE THIS MATTER ALL THE WAY TO WHERE IT IS ACTUALLY GOING TO HAVE AN IMPACT ON MTN – THINK CLASS ACTION !!

I WILL LEAVE NO STONE UNTURNED .

PS. BE ON THE LOOKOUT FOR THIS POST EVERYWHERE , LIKE THE INFECTIOUS DISEASE THAT YOU ARE HARBOURING IN YOUR MIDST THE FORM OF “ GHOSTS BY THE NAME CONTENT CHARGE PROVIDERS”

I WANT MY MONEY BACK …. EVERY CENT THAT YOU GAVE TO “CONTENT ****KS” ….EVERY LAST CENT.

LOOKING FORWARD TO YOUR PROMPT AND COMPLIANT RESPONSE.

YOUR VERY LOYAL , SOON TO BE EX.CUSTOMER

ANGELA LE ROUX

0
Replies (2)
ADLR
Angela Dawn Le Roux's update22 May 2018, 14:51
Reviewer Update
MTN I THINK YOU MISUNDERSTAND ME , WHEN DID I EVER GIVE MTN WRITTEN CONSENT TO PAY A SERVICE PROVIDER ON MY BEHALF???? THAT IS THE ISSUE HERE, SO YOU TOOK MY MONEY WITHOUT MY CONSENT, YOU RETURN SAID MONEY. YOU ARE VERY WELCOME TO THEN CONTACT WASPA.ORG.ZA AND FIGHT FOR YOUR OWN MONEY BACK FROM THEM . PLEASE DON'T ABSCOND YOUR RESPONSIBILITY, THERE IS AN ENTIRE DATABANK FULL OF THIS VERY COMPLAINT. I AM NO FOOL ON MY PHONE, OR ON FACEBOOK OR ANY OTHER MEDIA , I AM NOT CLICK HAPPY AND I AM COMPLETELY AWARE OF THIS "PROBLEM" VIA MTN! NO 1. HAVE YOU AT ANY GIVEN STAGE WARNED YOUR CUSTOMERS THAT YOU ARE ENTERING INTO A CONTRACT BY THESES "CLICKBAIT" ********S? IF SO PROVIDE PROOF! 2. HAVE YOU OBTAINED PERMISSION FROM ME TO THEN CHARGE MY ACCOUNT ON BEHALF OF SAID CLICKBAIT ********S.? IF SO PROVIDE THE PROOF. YOU, MTN HAVE CREATED THE PERFECT MONEY PIT FOR YOU AND YOUR CO OPERATORS TO THE TOTAL EXPENSE OF YOUR CLIENTS WHICH INCLUDES ME, AND WE ARE BLISSFULLY UNAWARE OF HOW YOU ARE SKIMMING YOUR PROFITS IN YET ANOTHER MTN ****. **** MEANS THAT YOU ARE DOING THINGS WITHOUT THE KNOWLEDGE OF YOUR TRUSTING CUSTOMERS (IN A DISHONEST MANNER) IN CAHOOTS WITH KNOWN!!! ********S. PLUS YOU DO NOT PROVIDE THEM WITH A MEANS OF BLOCKING THESE ********S, AS IS THE PRACTICE AT VODACOM. AND YOU DO THAT BECAUSE YOU HAVE EASY ACCESS TO BILLIONS OF UNSUSPECTING CUSTOMERS'S MONEY. YOUR REPUTATION FOR DISHONEST BUSINESS PRACTICE IS LEGEND ALREADY. I REPEAT , I WANT MY MONEY BACK FROM YOU - YOU TOOK IT - YOU PAY IT BACK !! YOU TAKE UP AN ENDLESS AND POINTLESS BATTLE WITH YOUR CO-******* TO THEN PAY YOU BACK . I WONT BACK DOWN . PS. NEXT TIME MAKE YOUR RESPONSE PUBLIC, I CHALLENGE YOU. ANGELA LE ROUX
ADLR
Angela Dawn Le Roux's update22 May 2018, 15:29
Reviewer Update
AND DO NOT GIVE ME THIS HOGWASH ABOUT DIALLING *141*5#!!!! WHERE DID YOU MAKE THAT PUBLIC KNOWLEDGE? HOW WAS THE PUBLIC INFORMED? PERHAPS VIA AN ADD OR AN SMS- IF SO PROVE HOW YOU WARNED PEOPLE ABOUT IT. I FOUND OUT ONLY AFTER EXTENSIVE INVESTIGATION VIA THE INTERNET AS YOUR CALL CENTRE SEEMINGLY DOES NOT EVER ANSWER CALLS, IT IS VIA THIS SAME INTERNET THAT I DISCOVERED YOUR LOVELY LITTLE OPERATION AND VIA CUSTOMERS PUBLISHING THIS **** DID I LEARN WHAT IT ENTAILS AND WHERE THE CONTENT SERVICES OPTION ACTUALLY IS!!! NO WHERE HAVE I EVER BEEN WARNED BY YOU YOURSELVES THAT YOU ARE CO-CONSPIRING WITH ********S TO MAKE EASY MONEY OUT OF ME. YOU ALSO DON'T MENTION THAT ,AS A CLIENT, A PERSON HAS TO DIAL THAT *141*5# ON A DAILY BASIS TO SEE THAT YOU AREN'T BILLED BY YOUR CO ********.BECAUSE YOU HAVE NO ONCE OFF MEANS TO STOP THIS. ON THE DAY I PUBLISHED THIS LETTER AND SENT IT O YOU CUSTOMER CARE SERVICE, I DISCOVERED THAT THERE IS NOW A NEW ADDITION UNDER THE CONTENT SERVICES MENU. LUCKILY I HAVE MADE SCREEN DROPS FROM THE MOMENT I BECAME AWARE OF THIS ****. NEW OPTION UNDER CONTENT SERVICES IS AS FOLLOWS: *141*5# THEN SELECT TO "MANAGE CONTENT SERVICES" THIS SHOULD THEN READ "YOU ARE CURRENTLY NOT SUBSCRIBED TO ANY CONTENT SERVICES". THIS HAS TO BE DONE DAILY - IN CASE YOU AND CO ********S MANAGE TO SIGN ME UP AGAIN, WITHOUT MY KNOWLEDGE OR CONSENT!!!!!!!!! SUDDENLY, ONCE ALL MY LETTERS HAD GONE TO THE VARIOUS INSTITUTES, THERE WAS ANOTHER OPTION UNDER CONTENT SERVICES, WHICH HAD NOT BEEN THERE SINCE I NOW MONITOR IT DAILY.!! YOU NOW SELECT 2.TO MANAGE "PREMIUM RATED SERVICES" OF WHICH YOU EITHER SELECT 1 . TO SET YOUR SPEND LIMIT. THIS OPTION IS NEVER AVAILABLE AND YOU SHOULD TRY AGAIN IN 15 MINUTES TIME, I HAVE DONE THUS A 1000. TIMES TO SET MY LIMIT AT R0.00 AND IT ALWAYS REPLIES WITH THE TRY AGAIN IN 15 MINS TIME. OPTION 2. IS TO ALLOW PRS MARKETING . WHICH SEEMINGLY WORKS AS MINE ASKS IF I WANT TO ALLOW PRS MARKETING. AND TO DATE I HAVE NOT SELECTED THAT I I DO!!(WHICH IS OPTION NO 1) YOU HAVE NEVER EDUCATED YOUR CUSTOMERS - CLEARLY , IF YOU EVER HAVE , YOU COULD NOT HAVE MADE THAT PILE OF MONEY WITH ABSOLUTELY NO EFFORT.AND JUDGING BY THE COUNTLESS COMPLAINTS ON THE INTERNET ABOUT THE VERY SAME MATTER, YOU CANNOT CLAIM IGNORANCE , BECAUSE THE COMPLAINTS ARE NUMEROUS - IGNORANCE NOT AN EXCUSE THEREFORE. ANGELA LE ROUX