VM
Vusumuzi M
1 reviews | Active since Mar 2014
21 Jan 2016, 22:15
end of contract last year November.
My contract with mtn ended last year November, they carried over my account and kept debiting money till now, while I went to the branch outlet in Middelburg central town for the second time to cancel the contract. I called customer care to cancel the contract but they said that I should call again the after the debit is done from my account, meaning debit first and contract cancellation after. I made myself clear that I want the contract cancelled with immediate effect, because the actual contract I signed for ended last year November.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Jan 2016, 07:12Hello zaborskieh,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you but no availability.
We have checked the system and pick up that you have 1260.22 Airtime Rand, 300.00 Internet MB and 25 SMS left. Once the prepaid migration is done the remaining data and airtime + SMS will be lost on the sim card. Please use up all the airtime and data once depleted please contact the 808 call center to go a ahead with the prepaid migration. Or if you wish to go a head with the prepaid and do not mind to loose this you can send a fax with the request and your ID copy to ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you but no availability.
We have checked the system and pick up that you have 1260.22 Airtime Rand, 300.00 Internet MB and 25 SMS left. Once the prepaid migration is done the remaining data and airtime + SMS will be lost on the sim card. Please use up all the airtime and data once depleted please contact the 808 call center to go a ahead with the prepaid migration. Or if you wish to go a head with the prepaid and do not mind to loose this you can send a fax with the request and your ID copy to ***.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply22 Jan 2016, 07:12
Official
Hello zaborskieh,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you but no availability.
We have checked the system and pick up that you have 1260.22 Airtime Rand, 300.00 Internet MB and 25 SMS left. Once the prepaid migration is done the remaining data and airtime + SMS will be lost on the sim card. Please use up all the airtime and data once depleted please contact the 808 call center to go a ahead with the prepaid migration. Or if you wish to go a head with the prepaid and do not mind to loose this you can send a fax with the request and your ID copy to ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you but no availability.
We have checked the system and pick up that you have 1260.22 Airtime Rand, 300.00 Internet MB and 25 SMS left. Once the prepaid migration is done the remaining data and airtime + SMS will be lost on the sim card. Please use up all the airtime and data once depleted please contact the 808 call center to go a ahead with the prepaid migration. Or if you wish to go a head with the prepaid and do not mind to loose this you can send a fax with the request and your ID copy to ***.
Kind Regards,
Alice van der Merwe
***