****en stupid ******s

This is a *** service provider, my phone broke on the 16th December 2024, my insurance insurance requested the last used date (LUD) of my phone. This mother ****en service provider said my phone was last used in August 17th 2024. Now my insurance declined my claim cause it's like I'm trying to commit *****. When I want to know how is that possible cause that phone has been active and I have been making calls and receiving calls from the damn stupid phone. All I'm given was that's all the answers they have, when I asked what about my sim card they claim that they can't see my sim card where as the very stupid number is the one I was using to call them with. Yet they can't pick up the ****en stupid sim. I was promised that the matter will be escalated and I will receive an sms with a reference number for this case but nothing. Feather more I was told that I need to follow up after 24 hours and there is no direct person I can speak to I should just call. It's almost 2 weeks now without a proper phone and thanks to MTN's incompetence my phone won't be replaced, now I need to take out money from my pocket to get a new phone were as my phone is insured. If I was white I would not be sent from pillar to post, MTN would have rectified their mistake and taken full responsibility for this mess. But because I am black I don't matter. The stupid foolish *****s they call consultants are sooo rude and they don't even listen to me as the client, one of them even went to an extent of refusing to transfer me to someone who can give me the answers I am looking for. All she said was it's because she has given me all the answers with soo much rudeness and a level of "I don't give a **** about your stupid black people problem that you have as long as I get paid." So MTN say that I am a ghost and I was accused that I blacklisted the phone after it got lost but my phone is not lost it's just damaged. So why on earth would I blacklist my phone that is right here with me. And according to them I can rock up and claim that my phone stopped working on the 16th of December 2024 were as it stopped in August. What level of crazy is that? So black people have nothing better to do besides waking up and wasting their time. Or I am sooo ****en bored with my life, and I blacklist my own phone and make my own sim card disappear from their so called system. So I am being accused of practicing witch craft. MTN must compensate me for all this stress they are causing me, they must get in touch with King Price and rectify these nonsense.