1 reviews | Active since Sept 2015
EmPtYn still *****ing my airtime and data
sies<br> im so disgusted by MTN this is the fourth straight month in a row that they stole all my airtime an data bundles on my phone. yesterday my data was off the whole day as i was using WI-fi at work<br> i got home charged my fone made 1 fone call for less than 2 minutes.<br> to my surprise when i tried to make another call i got an sms saying my data has been depleted<br> wen i called, the consultant told me i had made two transactions which chowed all my airtime and data.<br> <br> i dont have email on my fone and i wasnt on whatsapp or facebook?<br> does MTN think im stupid enough to make those transactions/downloads every month??!!!<br> <br> anyway i know their useless customer services department wont do anything about so i have simply reversed their debit off my account and i will see what happens next!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per information on the system it shows that your airtime was depleted by internet charges, yes the charges were accumulated after 17h00 which I think you were at home already connecting with your mobile data.
Should you need more clarity on this please feel free to call us at 808 or you can request a print out of your airtime and data usage.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per information on the system it shows that your airtime was depleted by internet charges, yes the charges were accumulated after 17h00 which I think you were at home already connecting with your mobile data.
Should you need more clarity on this please feel free to call us at 808 or you can request a print out of your airtime and data usage.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***