1 reviews | Active since Apr 2013
EMPTY PROMISES to look GOOD on Hello Peter
3 (yes THREE) months ago MTN 3-rivers made a HUGE mistake and \activated"an \""upgrade\"" for me AFTER I said NO because they did not seem to have any of the handsets in stock that I wanted. They only checked the stock AFTER we went through the whole process. I reported to Hello Peter that I could now for 3 months (MONTHS yes) not upgrade according to MTN. Then came the pathetic EMPTY PROMISES from MTN. Ive been struggling forever to upgrade my contract. Been a customer for 0ver 18 years and this is the bull treatment we get. I went in to MTN Meyerton yesterday to try upgrade and system showed I can only upgrade TODAY. MMMMmmmm they phoned the call centre and we were told another LIE that i can actually upgrade. Your company are taking the meaning of \""nobody knows what is going on\"" to a whole new level.<br> <br> My wife upgraded her handset yesterday and - well - as per MTN will have to probably wait the full 24 hours before her new sim is activated. Or maybe MTN is busy adding a day which will contain 48 hours (lets wait this one out and see).<br> <br> On previous Hello Peter complaints about the upgrades promises were made and obviously not kept. Pathetic Pathetic. """
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The matter has been refer to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The matter has been refer to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
