Empty Promises - Promotion / Worst Customer Service ever Experienced

<p>Upgrade on 1 of my contracts, got promised a TV with my upgrade ( Promotion ) The sales person said they will deliver the TV, now all of a sudden after a few months and still no sign of the television I got told that I was supposed to collect from the store and we are sorry but the promotion is over long time ago. We tried to get in contact with MTN Customer Service but without any success. Everytime we send them emails they just keep asking my details and they dont do anything else to try and get my problem sorted. I told them that I am going to lodge a complaint at ICASA as well as write a report on Hellopeter but they just dont seem to be bothered. They dont even try to get in contact to get this issue resolved. Why do the make promises that they cant keep. Is this the only way they can get Cutomers to make false promises????? Is this the way you should treat your customers MTN??????? I will be awaiting your response, just maybe someone might be interested to contact me and assist with my issue. Please people be very careful and make sure of all the small print and detail.</p>