Empty promises, lies, deceit and theft!

Just a month ago I posted about MTN taking money that doesn't belong to them. I was contacted by Willem, who asked for me to email him and give him a break down of what happened-which I did. 10th of November comes, I email him again telling him to provide feedback because he hasnt even responded to the email he asked me to send him. It is now the 1st of December and I am sitting with the same problem yet again. Promised a refund and I never received one. I have been debited again for something I never use. I want answers and my money back!!