1 reviews | Active since Aug 2014
Empty Promises... Infuriating Service
Upgraded my phone and was told that I can get a free galaxy fit pro watch.. it's over a month now since I've registered and was promised by the gentlemen in the mtn k90 store that would by now have it... empty promises... I've been calling the call centers and they are off no help at alll... they even say sorry we cant help you... what pathetic infuriating service.... ref numbers dont work ... it's just to keep a person's mouth shut.. until queried again.... I want my galaxy fit pro watch... my brother got his and we upgraded the same time .. we did the same registrations together he got his I want mine....
Thank you for your post .
We sincerely apologise for the inconvenience you have experienced. we understand the frustration it causes.
I am pleased that you have registered on the Samsung rewards App to redeem, you can contact Samsung customer care on *** they will be willing to assist you to get your watch. They will need the cell phone number, IMEI number , phone serial number and lastly your ID number.
Warm regards
Eunice
Complaints analyst.
Best regards,
Thank you for your post .
We sincerely apologise for the inconvenience you have experienced. we understand the frustration it causes.
I am pleased that you have registered on the Samsung rewards App to redeem, you can contact Samsung customer care on *** they will be willing to assist you to get your watch. They will need the cell phone number, IMEI number , phone serial number and lastly your ID number.
Warm regards
Eunice
Complaints analyst.
Best regards,
The query was escalated to Samsung as requested .
They advise the account holder to email the screenshot of the promo together with the cell phone number, IMEI number , phone serial number and lastly your ID number to *** .
Warm regards
Eunice
Complaints analyst.
Best regards,
The query was escalated to Samsung as requested .
They advise the account holder to email the screenshot of the promo together with the cell phone number, IMEI number , phone serial number and lastly your ID number to *** .
Warm regards
Eunice
Complaints analyst.
Best regards,