RJ
REBECCA J
1 reviews | Active since Nov 2015
18 Nov 2015, 12:56
empty promises from mtn- never responds!
MY MTN ACCOUNT WAS HANDED OVER TO AN *********** LAW FIRM WITHOUT SENDING ME STATEMENTS OR ANY FORM OF COMMUNICATION, I LOGGED A COMPLAINT REGARDING THIS BEFORE BEING INFORMED THAT MY ACCOUNT WAS HANDED OVER, NO FEEDBACK WAS REC.<br> Shapiro Shaik Defries & Associates IS SUCH AN *********** SO CALLED LAW FIRM, I WAS CALLED BY AN AGENT JUST AFTER I HAD LOGGED A COMPLAINT WITH MTN, THE AGENT COULD NOT EVEN EXPLAIN A SINGLE THING. I WAS ESCALTED TO THE FOLLOWING PEOPLE,BENNY MOSIYOA
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MTN South Africa's replyOfficial
19 Nov 2015, 10:32Hello BECCA_J,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply19 Nov 2015, 10:32
Official
Hello BECCA_J,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***